Skip to main content

Ways in which IoT redefines customer experience

IoT (Internet of Things) famously defined as the digitization of people, objects, and environment to empower innovation, foster visibility and improves the quality of decision making. In layman terms, IOT refers to connecting multiple devices to expand the reachability and usability of such devices to interact with high volumes of data.

A typical example of IOT includes the insertion of sensors in the cars to track usage based insurance by the insurance providers. A predominant example of IOT is Amazon’s Alexa.

Alexa is the personal assistant developed by Amazon to perform a set of functionalities by recognizing your voice. Alexa can manage multiple services like playing your favorite music to booking your appointments for the day. Alexa also helps you to check your bank account balance, and transfer funds without a third level of authentication.

This mechanism enabled by IoT connects your voice response to your device which is enabled by authenticating the user with bank’s database. This works on the self-service model by authenticating the user’s biometric accesses and matching them with the current request of transferring the funds. From the customer’s end, how easy was that? All he had to do was to direct Alexa to perform a task and it was seamlessly done in a matter of seconds!


The increasing significance of IOT
A well defined IOT channel ensures that all things can be connected through the Internet of Things. In this transformative stage where the physical things are converging on a digital platform, it’s merely possible to connect everything to sensors and data and that’s precisely what IOT aims to achieve. Through IOT, businesses connect through data that provide insights to the process in place. The applied insights enable businesses to take preventive measures to improve overall product quality and ensure seamless delivery experience. IOT is slowly experiencing growth in establishing stronger human connections with sustainable technology models.

Payments Made Easier through IOT
It’s imperative how the financial and banking institutions are leveraging IOT methods to make payments easier for the customers. Payments are facilitated through multiple channels like mobile wallets, wearables, in-app transactions, QR codes and any other sensor-enabled digital transactions. This has experienced a severe surge in the mobile usage too.

Receiving feedback becomes precise
When sensors are fixed into the connected devices, environments, and customers, it becomes easy to iterate the capabilities of a hardware-software infrastructure in the form of software updates. The whole process of receiving feedback through integrated forms or responses to text messages fall into place.

Added Personalization enhances brand value
According to a recent report from Markets & Markets, customers would prefer a brand that’s relevant but differentiated from the rest in the market. IOT provides business an opportunity to tailor unique customer preferences with machine learning algorithms and location-based parameters. It’s also possible to figure out related searches based on the history and provide user-specific experiences.

Security is strengthened with mono gestures
IOT enabled mobile apps to strengthen security features by adding the element of connectivity to the device and environment. Through such devices, interaction with the app is triggered by mono gestures which make it further easier to track the progress. For example, customers can control their home lock systems with a single gesture. Temperature control, CCTV access etc., are made easy by accessing through biometric or voice recognition systems. In case if the customer loses their mobile phone, there are IOT and GPS enabled apps that allows the customer to track the location of the device and even lock the devices to safety with a single gesture.

Channelizing data into actionable insights
IOT synthesizes large volumes of data that connected devices generate on regular basis. Companies are leveraging this data to orchestrate multiple actionable terms, may that in understand the point of sales, user behavior, customer preferences or product upgrades. Data is ruling all along in the way businesses take their decisions.

The Takeaway
The word “Customer” weighs a lot more in the present day cut-throat competition. The hyper-vigilant culture of the businesses to provide greater customer experience is surfacing more with each passing day. Customers are looking for not just products or services, but for wholesome experiences from businesses. Cutting-edge technologies are evolving day by day, bringing businesses and customers closer.

IOT is definitely a stepping stone for businesses to pitch their services to the customer and more all, understand the user behavior. Early adopters of IoT are likely to retain more customers and beat their competition.

Comments

  1. It would be nice if a lot of people discuss this article together, it has a lot of different aspects and I think everyone will have a new way of approaching it.
    Product discount master, Discount master by autoketing, best autoketing

    ReplyDelete
  2. I accidentally read this and it really made me think. I will have to work hard to make my website useful and more popular. Everyone please refer to offline !!! thank you very much
    email with love by autoketing, email app download, best autoketing app

    ReplyDelete
  3. The author of this post is very talented, I greatly admire you, hope you will succeed in the next post.
    Happy Glass unblocked, juegos Wheelie Challenge, Cooking Christmas Traditional Food excellent games

    ReplyDelete
  4. The author of this post is admirable, it brings a lot of emotion to everyone reading it, let's share it more widely.
    pbs Games for girls, jogos friv 2019, kizi unblocked

    ReplyDelete
  5. food games
    basketball free online
    soccer free games
    The author of this post is admirable, it brings a lot of emotion to everyone reading it, let's share it more widely.

    ReplyDelete
  6. io jogos for kids
    play free 2 player game
    friv free online juegos
    No matter if some one searches for his necessary thing, thus he/she wants to be available that in detail, thus that thing is maintained over here.

    ReplyDelete
  7. the article post.Thanks Again. Really Great.Enjoyed every bit of one's report post.Really looking forward to read more. Really Cool.Major t
    miniclip car games, a10 games for kid, Jogo para menina

    ReplyDelete
  8. when Women cease to be handsome, they study to be good. To maintain their Influence over Men, they supply the Diminution of Beauty by an Augmentation of Utility. They learn to do a 1,000 Services small and great, and are the most tender and useful of all Friends when you are sick.
    game online 2019
    jogos friv online
    jogar jogos online

    ReplyDelete

Post a Comment

Popular posts from this blog

Narrowband – IOT

Narrowband-IoT (NB-IoT) is a new technology standard, designed to broaden the future of IoT connectivity. Ratified by the 3GPP, a telecoms standards body which works to develop future generation wireless technologies, NB-IoT will soon be deployed by operators across the globe.The technology was developed to enable efficient communication and long battery life for mass distributed devices across wide geographical footprints and deep within the urban infrastructure.
In other words, (NB‑IoT) is a new way of communicating with “things” that require small amounts of data, over long periods, in hard to reach places.
Narrowband IoT (NB‑IoT), also known as LTE Cat NB1, is a Low Power Wide Area (LPWA) technology that works virtually anywhere. It connects devices more simply and efficiently on already established mobile networks and handles small amounts of fairly infrequent 2‑way data, securely and reliably. And the best is, it provides: very low power consumptionexcellent extended range in bu…

Human Microchipping, The Benefits And Downsides

The beginning of human microchipping technology makes it possible, among other things, to instantly verify whether a person is who he says he is. An RFID (short-range radio frequency identification) implant can hold all the information we usually carry in our wallets. It can transmit our identity information as we walk through a security checkpoint, enable us to use public transport and make long lines at the supermarket checkout a thing of the past. The future of microchipping is exciting, with many interesting potential applications. Chips like the ones we now use in our pets could become commonplace in the next decade. Of course, there are a few downsides to the technology. But while some experts have their doubts about whether these chips are appropriate for use in humans, the fact that they could offer many advantages is indisputable.
The RFID chip is basically a tiny two-way radio, roughly the size of a grain of rice, capable of containing various types of information. It is in…

Which are the communication protocols used for IOT?

One of the essential factors of the IoT are communication protocols. One of the key aspects of the IoT is the communication between devices and it will be provided with communication protocols. The following paragraphs will provide a brief overview about each of the Internet of Things communication techniques.
6LoWPAN
6LoWPAN that is a IP based communication protocol is an acronym of IPv6 over Low Power Wireless Personal Area Network. 6LoWPAN, therefore, allows for the smallest devices with limited processing ability to transmit information wirelessly using an internet protocol. The most important detail of 6LoWPAN is IPv6. IPv6 (Internet Protocol version 6) is a 128-bit internet protocol developed due to inability of 32-bit IPv4 in addressing. While IPv6 developed, rapid increase of the number of connected devices has been considered.
MQTT (Message Queue Telemetry Transport)
It was created about 15 years back for monitoring remote sensor nodes and is designed to conserve both power and m…